RL Digital (“we”, “us” or “our”) operates rl.com.au and respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit this website or contact us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
RL Digital is the registered business name operating rl.com.au. rl.com.au is owned and operated by RL Digital. For privacy enquiries, contact us at info@rl.com.au.
Information we collect
We may collect the following types of personal information:
- Contact details — name, company name and email address when you submit our contact form.
- Message content — any information you include in your enquiry.
- Usage data — anonymised or aggregated information about how you use this website, collected via Google Analytics (see below).
- Technical data — IP address, browser type, device information and pages visited, collected automatically when you use the site.
We do not intentionally collect sensitive information (such as health or financial details). Please do not include sensitive information in your enquiry unless necessary.
How we collect information
We collect personal information when you:
- submit the contact form on this website;
- email us directly; or
- visit our website, including through cookies and analytics tools.
Why we collect information
We use personal information to:
- respond to enquiries about RL Digital and rl.com.au;
- communicate with you about your message;
- maintain and improve this website;
- understand website traffic and usage patterns; and
- protect the security and integrity of the site.
We collect information only where reasonably necessary for these purposes.
Google Analytics
We use Google Analytics (Google LLC) to understand how visitors use this website. Google Analytics uses cookies and similar technologies to collect information such as pages viewed, time on site, approximate location (derived from IP address) and referral source. This data is generally aggregated and does not directly identify you.
Google may process data on servers outside Australia, including in the United States. You can learn more about Google’s practices at policies.google.com/privacy. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Cookies
Cookies are small text files stored on your device. We use cookies for website analytics as described above. You can control or delete cookies through your browser settings. Disabling cookies may affect how certain features of the site function.
Disclosure of information
We do not sell your personal information. We may disclose information to:
- service providers who assist us in operating this website (such as hosting and analytics providers), subject to confidentiality obligations;
- regulators, courts or law enforcement where required or authorised by law; or
- professional advisers where reasonably necessary.
Overseas disclosure
Some service providers (including Google) may store or process data outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle information in a manner consistent with the APPs, or we otherwise comply with APP 8.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include secure hosting, access controls and form protections. No method of transmission over the internet is completely secure.
Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to respond to enquiries, meet legal obligations or resolve disputes. Analytics data is retained according to Google Analytics settings.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Contact us at info@rl.com.au. We will respond within a reasonable time and in accordance with the Privacy Act.
Complaints
If you believe we have breached the APPs or mishandled your personal information, please contact us first at info@rl.com.au. We will investigate and respond within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. Continued use of the website after changes are published constitutes acceptance of the updated policy.
Contact
For privacy questions or requests, email info@rl.com.au.